Shipping & Returns
Shipping Policy
Items eligible for shipping:
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Headpieces
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Veils
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Intimate Wear
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Petticoats
We work to ship out E-commerce orders the next business day after the order has been placed. For holidays, Friday afternoons, weekends, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 2-3 business days.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us at support@bridalconcept.com or THE BRIDAL CONCEPT app and we would be happy to help you.
Standard Shipping |
+ Standard delivery usually arrives within 4-6 business days from the shipped date, excluding holidays. Please allow 1-2 business days processing time.
Priority Shipping |
+ Priority shipping orders placed Monday thru Friday, excluding holidays, before 12:00 PM EST will usually arrive within 2-3 business days from the shipped date.
+ Please allow 24-48 hours processing time.
Return & Exchange Policy
Return/ Exchange Policy: There is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt by contacting support@bridalconcept.com with your case. After 3 days, no resolutions will be given. Please note that actual colors may vary slightly from images shown due to monitor and screen settings.
Items not eligible for returns:
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Customized or personalized items
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Final sale items
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Items with any tags removed
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Sample sale items
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Headpieces, crowns, and accessories
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Intimate Wear
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Petticoats
Cancellation Policy: No cancellations may be made once your order has been placed. Once an order is placed, your purchase is processed and begins to be prepared for production/shipment. Therefore, due to the nature in which we process, design, and produce your order, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is monogrammed to the specifications of each order.
